Central Southern Commissioning
Support Unit

In partnership with EY, Plum designed and delivered an accelerated 2 year organisational development programme to support this new organisation rapidly develop and grow commercial understanding and success.


Situation

As part of the NHS reforms, new commissioning support units were set up, taking existing services from Primary Care Trusts, to develop support services to the NHS and compete for contracts against commercial and internal competitors. They were entirely new businesses, set up with existing and large contracts, but with little or no track record in commercial organisation or operation. The executive recognised that they needed a development partner to support their organisational design operation. They appointed Plum and EY to design and deliver this accelerated programme to grow new skills, knowledge and attitudes across the new business. 

“I have personally seen the executive team grow in confidence, work differently and the organisation has improved as a result of the interventions that Plum have used. The team at Plum have used innovative approaches to engaging with our staff, they are not afraid to challenge us ensuring we deal with the difficult issues and they have supported the personal development of executives helping building confidence and knowledge within a commercial environment.”
— Suzanne Tewkesbury Executive Director of Corporate Services, CS CSU

Approach 

We carried out an organisational and cultural diagnosis for the organisation, identifying and agreeing the acceleration priorities. We designed and ran a number of senior retreats with the new executive team, to model new behaviours and processes from the top. We shaped and co-delivered the ‘CS Way’ programme for the new organisation, to underpin the changes in the new environment and the skills, knowledge, values and attitudes that were required across the business, whilst maintaining strongly held NHS values. We built an ‘Accelerating Excellence’ programme for the organisation, to embed the practical working relationships and processes between the CSU’s customer and service teams.  


Results

A more confident and coherent executive team.

An organisational development framework and programme, which accelerated the organisation’s success in a new commercial environment.

A culture shaping programme to reach all 450 staff, which had a proven impact on staff positivity and motivation.

Evidence of accelerated skills and performance, independently assessed.

MCA 2015 Award Finalist (Commercial Awareness).