Papworth Hospital NHS Foundation Trust

A transformational change management and leadership programme in partnership with Capita.


The Trust was facing some challenging opportunities ahead - a major relocation of the hospital, implementation of a new and Trust wide information system, significant savings targets and a requisite need to deliver specialist services more productively, sustaining and raising quality.

“The Capita/Plum approach and methodology has really captured and energised the operational teams. I am witnessing the challenge of corporate norms that is coming from front line staff.”
— Claire Tripp – Chief Operating Officer, Papworth Hospital NHS Foundation Trust



Working with our long-term partners, Capita and in co-production with the Trust, we designed the programme elements and links. We supported a cultural assessment of the staff survey. We ran awareness events, which would capture the attention of Trust employees and signal key messages and what was coming. We ran development centres for the clinicians and leads, to introduce them to the skills, behaviours and attitudes which they would be expected to deploy and model. Capita implemented a full suite of lean training and methodology modules and application projects, which we supported through action learning, to help teams reflect on what was happening and changing in the round and to develop more considered solutions than the first answer that emerged. We delivered coaching support to the programme leads, to support and accelerate their leadership journey and their ability to support others to change habits and practice.


Confirmation from the senior team that of all the change initiatives that they have been engaged with, this has been the only one that has made things stick.

Tangible improvements in operational practice - 36% reduction in agency spend.

Over 250 people trained in the approach.

Trust internal capability development - following 2 iterations of the programme, it is now being delivered and run internally.

Programme was awarded the 2014 Excellence in Organisational Change Management award from the Association for Business Psychology.

Next project: Lloyds Banking Group